Shipping Information

We want your ElyseRyan order to arrive safely and as quickly as possible. The information below explains our processing times, available shipping options, tracking and estimated delivery times.

Order Processing

Orders typically require three to four business days to process before shipment. Most ElyseRyan pieces are prepared and ready to ship, but custom orders require additional production time.

Processing may take longer during holidays, promotional periods and other high-volume times. Expedited shipping shortens the delivery time after an order ships but does not shorten the three-to-four-business-day processing period.

Shipping Within the United States

ElyseRyan ships throughout the United States, including Alaska, Hawaii, Puerto Rico and U.S. territories.

Available delivery options include ground shipping and next-day shipping. Shipping charges are calculated through UPS and displayed at checkout. Orders of $99 or more qualify for complimentary standard shipping.

After an order ships, estimated domestic delivery is three to five business days, depending on the destination and selected shipping method. Delivery dates are estimates and are not guaranteed.

Shipping to Canada

ElyseRyan ships to Canada. Estimated delivery is seven to ten business days after shipment, although customs processing and carrier delays may affect the final delivery date.

Customers are responsible for any applicable duties, taxes, customs charges or brokerage fees associated with Canadian orders.

Order Tracking

A confirmation email is sent after your order is placed. Once the order ships, you will receive a separate email containing your tracking information.

Please allow time for the carrier to scan and update the tracking record after receiving your package.

Delayed Packages

Carrier delays can occasionally occur after an order leaves ElyseRyan. If your shipment has not moved or arrived by its estimated delivery date, please allow a few additional days for the tracking information to update.

If the package remains delayed, contact info@elyseryanjewelry.com with your order number. Our team will work with the carrier to help determine the status of your shipment.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, first check around the delivery location and contact the carrier directly. You may also want to check with household members, neighbors, building staff or anyone else who may have accepted the package.

If the package still cannot be located, contact ElyseRyan with your order number and tracking information so we can assist you.

Lost or Stolen Packages

If a package appears to have been lost or stolen during delivery, contact info@elyseryanjewelry.com. ElyseRyan will work with you and the carrier to investigate the shipment and determine the appropriate resolution.

Incorrect Shipping Addresses

Please review your shipping address carefully before submitting your order. If you notice an error after ordering, contact ElyseRyan immediately. We can update the address if the order has not already been processed or shipped.

If a package is returned to ElyseRyan because of an incorrect or incomplete address, our team will contact you to confirm the correct information and arrange reshipment. Depending on the circumstances, the customer may be responsible for additional shipping charges.

Incorrect or Damaged Orders

If you receive the wrong item, ElyseRyan will provide a complimentary return label and cover shipping for the correct replacement.

Items that arrive damaged or defective must be reported within seven days of delivery. Email info@elyseryanjewelry.com with your order number and a clear photograph of the damaged item. Depending on the circumstances, ElyseRyan can offer a replacement or refund.

Custom Orders

Custom, personalized, engraved and specially sized pieces typically require approximately three weeks to complete before shipment. Expedited delivery does not shorten the production time for custom jewelry.

Holiday Ordering

Holiday ordering deadlines may be announced separately during high-volume periods. As a general guideline, place orders requiring standard shipping at least 10 days before the desired delivery date and expedited orders at least seven days in advance.

Custom and personalized orders should be placed at least two weeks before the desired delivery date. All holiday delivery dates are estimates and may be affected by carrier delays.

If an order placed by the recommended deadline is delayed by the carrier, contact ElyseRyan and we will work with you to determine the best available solution.

Questions About Shipping

For assistance with an order, tracking information or delivery issue, contact info@elyseryanjewelry.com and include your order number.