Returns, Exchanges and Warranty
We want you to love your ElyseRyan purchase. If you are not completely satisfied, you may initiate an eligible return or exchange within 30 days of delivery.
Return Eligibility
To qualify for a return, merchandise must be:
- Unworn and unused
- In the same condition in which it was received
- Returned with its original packaging
- Submitted for return authorization within 30 days of delivery
Sale, promotional and charitable products are eligible for return unless otherwise stated on the product page.
Personalized, engraved, specially sized and custom-made products are final sale and cannot be returned or exchanged.
How to Start a Return
To initiate a return, email info@elyseryanjewelry.com within 30 days of delivery. Please include your order number and the item you would like to return.
Our team will provide a Return Authorization, return instructions and the correct address for your package. Please wait for authorization before mailing your return.
ElyseRyan provides complimentary return shipping for eligible returns. No return-shipping charges or restocking fees will be deducted from your refund.
Exchanges
Eligible items may be exchanged for another size or a different product. Contact info@elyseryanjewelry.com within 30 days of delivery to begin the exchange process.
Customers are responsible for the cost of shipping the original item back to ElyseRyan and the cost of shipping the replacement item. Our team will confirm any product-price difference and applicable shipping charges before the replacement is sent.
Exchanged merchandise must be unworn, unused and returned in its original packaging.
Refunds
Once your return is received, please allow up to five business days for inspection and processing. Approved refunds are issued to the original form of payment.
Original shipping charges are refundable, and no return fees will be deducted from your refund. After the refund is issued, please allow up to seven additional business days for your bank or credit-card provider to post it to your account.
If the original payment method is no longer available, contact ElyseRyan Jewelry so our team can assist you.
Custom and Personalized Orders
A custom order includes any design that is not available for purchase on our website, including:
- Pieces created for a specific occasion or milestone
- Personalized or engraved jewelry
- Specially sized pieces not offered online
- Other individually commissioned designs
- Custom orders require full payment before production begins and typically take approximately three weeks to complete. Custom, personalized, engraved and specially sized orders cannot be canceled, returned or exchanged.
Gift Returns and Exchanges
Gift recipients must provide the original order number or proof of purchase to initiate a return or exchange.
Eligible gift returns are issued as store credit equal to the amount paid by the original purchaser. If a promotion or discount was used, the store credit will reflect the discounted purchase price.
Gift recipients may also exchange an eligible item for another product or size. Gift recipients are responsible for return shipping, but shipping for the replacement gift item is complimentary.
The original purchase price will not be disclosed to the gift recipient, and the original purchaser will not be notified of the return or exchange.
Incorrect Orders
If you receive an item different from what you ordered, please contact info@elyseryanjewelry.com. ElyseRyan will provide a complimentary return label and cover shipping for the correct replacement item.
Damaged or Defective Items
Please report merchandise that arrives damaged or defective within seven days of delivery. Email info@elyseryanjewelry.com with your order number and a clear photograph of the damaged item.
Depending on the circumstances, ElyseRyan can offer a replacement or refund. Damage caused by normal wear, loss, theft or improper handling is not considered an arrival defect and may instead be evaluated under our repair policy.
One-Year Jewelry Warranty
ElyseRyan jewelry includes a one-year warranty covering breakage and abnormal wear. The warranty does not cover:
- Normal wear and tear
- Lost or stolen jewelry
- Damage caused by misuse, mistreatment or improper handling
Repairs and restringing are complimentary during the first 90 days following delivery. After 90 days, repair fees are assessed individually based on the work required.
Customers are responsible for shipping jewelry to ElyseRyan for repair. To request a repair, email info@elyseryanjewelry.com with your order number and photographs showing the required work.
The typical repair turnaround is approximately 14 business days. If a piece cannot be repaired, ElyseRyan will work with you to determine the most appropriate replacement option.
Questions
For help with a return, exchange, gift return, damaged order or repair, contact us at info@elyseryanjewelry.com.