Returns/Exchanges
Our aim is for you to be absolutely thrilled with every purchase from ElyseRyan. However, if you're not completely satisfied, we're here to help. You can return or exchange any unworn items in their original packaging within 30 days of receiving them.
For returns or exchanges, simply email us at info@elyseryanjewelry.com. We'll give you the Return Authorization and the address where you can send back the item. Please note, the cost of return shipping will be the customer’s responsibility.
In cases of a return, please allow 3-5 business days for refunds to be processed back to your method of payment.
Custom-made Pieces
Custom-made pieces are not eligible for a refund.
Damaged Items
If you happen to receive a damaged item, don't worry—just reach out to us at info@elyseryanjewelry.com and we'll work swiftly to resolve the issue.