Our aim is for you to be absolutely thrilled with every meaningful bracelet you purchase from us. However, if you're not completely satisfied, we're here to help. You can return or exchange any unworn, unused items in their original packaging within 30 days of receiving them. It's worth noting that custom-made pieces are not eligible for a refund.
For returns or exchanges, simply email us at firstname.lastname@example.org. We'll give you the Return Authorization and the address where you can send back the item.
In cases of a return, please allow 3-5 business days for refunds to be processed back to your method of payment.
Please note, the cost of return shipping will be your responsibility.
If you happen to receive a damaged item, don't worry—just reach out to us at email@example.com and we'll work swiftly to resolve the issue.
Craftsmanship and customer satisfaction are cornerstones of what we do, much like they've been pivotal in my own journey. Don't hesitate to connect; we're here to make things right.